Refund policy
itsy bandages go on skin and ship sterile in their packaging, so once a box is opened it can't come back into inventory. That means we don't take returns on opened product, but it doesn't mean you're stuck with a bad order. If something's wrong, email hello@itsybrands.com with your order number within 30 days of delivery and we'll sort it out.
what we'll take care of
- Damaged, defective, or the wrong thing. Refund or replacement, your call.
- The product irritated your skin. Email us. Tell us what happened. Your feedback genuinely helps us make a better product.
- It never showed up. Let us know and we'll sort it out.
bundles
2-packs and 3-packs are priced below the single-box rate. If we refund part of a bundle, the refund is calculated at that bundle's per-box price, not the single-box price. Refund the whole bundle and you get the whole amount back.
a few limits
- Requests made more than 30 days after delivery.
- Orders we can't locate — please include your order number or proof of purchase.
- Repeat requests across multiple orders. We're not counting obsessively, but if a pattern shows up we'll reach out before we do anything.
who can order
Orders must be placed by someone 18 or older, or by someone under 18 with a parent or guardian's permission.
getting your money
Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few days longer to post it. If it's been more than 10 business days, email us and we'll chase it.
anything else
Email hello@itsybrands.com. A real person reads it.
Bought on Amazon? Amazon's return policy applies to those orders — start the return in your Amazon account.